Privacy policy
At Zymerah Threads, we value and respect your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our website, place orders, or interact with our services.
By using our website or services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information from customers:
Personal Information
* Name
* Phone number
* Email address
* Shipping and billing address
* Payment details (processed securely through payment providers)
Order Information
* Product purchase details
* Transaction history
* Delivery information
Technical Information
* IP address
* Browser type
* Device information
* Website usage data through cookies or analytics tools
2. How We Use Your Information
The information collected may be used for:
* Processing and delivering orders
* Customer support and communication
* Sending order updates and notifications
* Improving website functionality and customer experience
* Fraud prevention and security verification
* Marketing and promotional communication (where permitted)
3. Payment Security
Zymerah Threads does not directly store sensitive payment information such as debit/credit card details.
Payments are processed securely through trusted third-party payment gateways and banking partners.
4. Sharing of Information
We do not sell, trade, or rent customer information to third parties.
Customer information may be shared only with:
* Courier and logistics partners for delivery purposes
* Payment service providers
* Legal or regulatory authorities when required under applicable law
5. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
* Improve website performance
* Analyze customer behavior
* Save user preferences
* Enhance shopping experience
Customers may disable cookies through browser settings, though some website features may not function properly.
6. Data Protection
We implement reasonable security measures to protect customer information against:
* Unauthorized access
* Misuse
* Alteration
* Disclosure
* Loss of data
However, no method of online transmission or electronic storage is completely secure, and absolute security cannot be guaranteed.
7. Customer Rights
Customers may request:
* Access to their personal data
* Correction of inaccurate information
* Deletion of information where legally permissible
Such requests may be submitted through our contact details provided below.
8. Third-Party Links
Our website or social media pages may contain links to third-party websites. Zymerah Threads is not responsible for the privacy practices or content of external websites.
Customers are advised to review the privacy policies of such third-party platforms separately.
9. Policy Updates
Zymerah Threads reserves the right to modify or update this Privacy Policy at any time without prior notice.
Continued use of our services after changes indicates acceptance of the updated policy.
10. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising in relation to privacy matters shall be subject to the jurisdiction of courts in Thiruvananthapuram, Kerala.
11. Contact Us
Zymerah Threads
Email: zymerahthreads@gmail.com
Phone: +91 8848469898