Terms of service
Welcome to Zymerah Threads. By accessing, browsing, or purchasing from our website or platforms, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.
1. General
* Zymerah Threads reserves the right to modify, update, or change these Terms & Conditions at any time without prior notice.
* Continued use of our services after changes constitutes acceptance of the updated terms.
* By placing an order, the customer confirms that all information provided is accurate and complete.
2. Products & Pricing
* All products displayed are subject to availability.
* Prices are subject to change without prior notice.
* We make every effort to display product colors and details accurately; however, slight variations may occur due to screen settings and lighting conditions.
* Zymerah Threads reserves the right to discontinue or modify products at any time.
3. Orders & Payments
* Orders will be processed only after successful payment confirmation.
* Zymerah Threads also offers Cash on Delivery (COD) services for eligible orders and locations.
* COD availability may vary depending on serviceability and order value.
* Zymerah Threads reserves the right to refuse or cancel COD orders at its discretion.
* Customers placing COD orders are expected to accept and pay for the order at the time of delivery.
* Repeated refusal or rejection of COD orders may result in restriction of COD services for future purchases.
* Zymerah Threads reserves the right to cancel or refuse any order at its sole discretion.
* In case of payment failure, suspicious activity, or fraudulent transactions, the order may be placed on hold or cancelled.
4. Shipping & Delivery
* Delivery timelines are estimated and may vary depending on location, courier services, weather conditions, holidays, or unforeseen circumstances.
* Zymerah Threads shall not be held liable for delays caused by third-party courier services.
* Customers must provide accurate shipping details while placing orders.
5. Return & Refund
* Returns and refunds are governed strictly by our Return & Refund Policy.
* Customers must retain the invoice and provide a proper unboxing video for any eligible claim.
* Refunds are processed only after verification and approval.
6. Intellectual Property
* All content including logos, brand names, designs, images, graphics, text, and product concepts are the intellectual property of Zymerah Threads.
* Unauthorized reproduction, copying, or commercial use is strictly prohibited.
7. Limitation of Liability
* Zymerah Threads shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or services.
* Our liability, if any, shall not exceed the amount paid by the customer for the product purchased.
8. User Conduct
Customers agree not to:
* Use the website for unlawful purposes
* Submit false claims or fraudulent return requests
* Misuse promotional offers or payment systems
* Place fake or non-serious COD orders
* Upload harmful, abusive, or misleading content
9. Privacy
Customer information shared with Zymerah Threads will be handled in accordance with applicable privacy and data protection practices.
10. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts in Thiruvananthapuram, Kerala.
11. Contact Us
Zymerah Threads
Email: zymerahthreads@gmail.com
Phone: +91 8848469898